Yes! The safety of your pets is always our top priority. Every Bigfatpaw product is made with high-quality, pet-friendly materials and ingredients, carefully tested to ensure they are safe, gentle, and effective for everyday use.

At bigfatpaw, we’re more than just products — we’re building a full pet care ecosystem. We start with FurrClean, our natural tofu cat litter, and will soon expand into treats, grooming, nutrition, and lifestyle. Our focus is on safety, sustainability, and real pet parent needs — creating pet care that’s natural, trustworthy, and a little bit fun

Yes! We offer both subscription plans (so you never run out of cat litter) and bundle deals for extra savings. Subscribing also gives you access to exclusive discounts and convenient doorstep delivery.

You can join the Bigfatpaw community by subscribing to our newsletter on our website and following us on Shopee, Lazada, TikTok, Instagram, and Facebook. Be the first to hear about new products, exclusive deals, and pet care tips! 🐾✨

We’re building a complete pet care family under bigfatpaw 🐾, with five product lines: FurrClean, FurrBites, FurrGroom, FurrBoost, and FurrGear.

Right now, we’ve launched our FurrClean series (tofu cat litter) 🐱, and the other lines are coming soon—stay tuned!

You can purchase bigfatpaw products on our official website, as well as on Shopee, Lazada, and TikTok Shop. We recommend shopping on our official website, where you’ll find exclusive deals and special discounts 🎁.

Orders placed before 1:30 PM are shipped the same day. Orders placed after 1:30 PM will be shipped on the next business day (excluding weekends & public holidays). Delivery times may vary depending on your location, but we aim to deliver within 3–5 business days. You’ll receive tracking information as soon as your order has been shipped.

Please contact our customer service right away with your order number and photos. We’ll arrange a replacement or refund as soon as possible.